Opportunity reality
Fresh
The record was verified within the past 24 hours.
Why we're showing this
Stored status: Active. Known expiry: Not available. The rule also considers verification recency and first detection.
Opportunity Intelligence · Evidence at a glance
Leader, Product Support
Benchling · Hybrid · Other
Analysis calculated Oct 7, 2026, 5:20 AM UTC. Records can change after this page loads.
Freshness
Recently verified
- First detected by US Job Atlas
- Oct 7, 2026, 2:22 AM UTC
- Last verified
- Oct 7, 2026, 2:22 AM UTC
Why we're showing this
Based on stored first_seen_at and last_verified_at timestamps. First detected is not necessarily the employer's posting date.
Apply timing
Strong timing
First detected within 7 days, verified within 24 hours, and the source has a recent successful sync.
Why we're showing this
Source activity: Recent successful sync. A strong timing label uses a 7-day detection window and verification within 24 hours. This is not a hiring probability.
Source trail
Where this opportunity came from.
- First detectedOct 7, 2026, 2:22 AM UTC
- Last verifiedOct 7, 2026, 2:22 AM UTC
- Current recordActive
- Primary source
- Ashby
- Provider last successful sync
- Oct 7, 2026, 5:10 AM UTC
- Original posting
- Open original source ↗
- Employer board reference supplied by source
- benchling
- Provider posting date
- Sep 23, 2026, 9:49 PM UTC
- Known expiration
- Not available
Why we're showing this
These milestones come from stored timestamps, not a reconstructed event history. Verification of the canonical record and each source's last observation are separate facts.
Ashby
Source status: Active · First detected: Oct 7, 2026, 2:22 AM UTC · Last observed: Oct 7, 2026, 2:22 AM UTC
View this source ↗Multi-source evidence
Limited source evidence
1 linked providers · 1 with an active source record · 1 active and observed within 72 hours.
0 providers with recorded closure and no active record in this read.
Repost: insufficient evidence. Multiple linked providers do not prove that an employer reposted this role.
Why we're showing this
Providers are counted once from existing links to this canonical job. Recently observed means an active source record, no recorded closure, and a non-future last observation within 72 hours. It is not a fresh URL check or a guarantee of availability. Historical sources remain visible; unknown and contradictory records are not promoted to recent evidence. No duplicate matching or merging is performed.
Location clarity
Hybrid
- Boston, MA, US · physical
Why we're showing this
Locations are read from the canonical location records. Remote status alone does not establish where you are eligible to work. Check the source's authorization and residency requirements.
Salary transparency
Not disclosed
Not disclosed in the available structured record
Employment type: FullTime
Why we're showing this
Only non-estimated structured salary values are shown. Missing salary or employment data is not inferred.
Your fit · Source evidence
Requirements worth reading closely.
Deterministic extraction finds explicit mentions and preserves source wording. Mentions, including negative or optional statements, are not automatically mandatory requirements. Review the complete description.
Required skills
Experienced leader with a track record of building and developing a team, with 2+ years management experience and 5+ years SaaS support or professional services – or demonstrated leadership, with experience assigning ticket work and managing queues and resources. • Working knowledge of support and incident tooling and industry best practices for world class customer service in technical support/services environment (e.g.Read in the job description →
Required skills
Salesforce, Zendesk, JIRA, PagerDuty, or equivalent incident and support systems). • Coaches with empathy and exercises judgment prioritizing issues by urgency, severity, and customer health context. • Skilled in, or has strong aptitude for, customer-facing crisis communication:knowing what to say, when, and to whom during a live incident, and how to translate technical root cause into clear customer-facing narratives (RCAs/ISNs). • Experience with Enterprise-grade support: managing high-stakes accounts holistically, building trust with sophisticated customers, and thinking beyond individual ticket resolution.Read in the job description →
Education mention
• Genuine enthusiasm for using AI in support, ideally with hands-on experience piloting or driving adoption. • Bachelor's degree in a life sciences related field is recommended (biology, microbiology, genetics, biotechnology, neurology, etc.) - direct research or lab experience is a big plus. • Strong communicator and customer advocate – empathetic, resourceful, and detail-oriented, with excellent written and verbal skills across departments, remote teams, and external stakeholders.Read in the job description →
Why we're showing this
Only source sentences matching defined skill, qualification, experience, education, license, clearance, authorization, or location phrases are included. Coverage is incomplete; missing excerpts are not proof that a requirement does not exist.
Optional · Browser-only comparison
Your fit, without a fake score.
Application effort
Effort level unavailable
Applications continue on an external employer or provider website. The number of steps, fields, and completion time have not been verified.
No explicit cover letter, portfolio, assessment, account creation, or questionnaire mention was extracted.
Why we're showing this
Provider: Ashby. A known ATS does not establish how long this particular application will take. Excerpts are mentions, not a validated application checklist.
Next best move
Optimize first
Review the source requirements and compare your resume evidence before applying.
Why we're showing this: The record was verified within the past 24 hours. Resume overlap is a text comparison and does not confirm mandatory eligibility. Verify location, authorization, licenses, and clearance yourself before proceeding.
Review and apply at the source ↗We do not recommend skipping an opportunity solely because it is old or because your resume omits a term.
Keep your options open
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Evidence, not a prediction.
This analysis reflects the records available when loaded. It cannot establish employer intent, guarantee availability, or predict an application outcome.
Read the full methodology →